Complaints Book

AXON CORE S.A.C. · RUC 20616719069 · Av. Caminos Del Inca 1183, Santiago de Surco, Lima, Perú

Virtual complaint form · 14 November 2026. Fields marked * are required.

1. Consumer identification

Are you 18 or older?

First names *

Last names *

Document type *

Document number *

Phone or mobile *

Email *

Home address

2. Reply

How do you want to receive the reply? *

3. Claim or complaint details

Claim: disagreement with the products or services purchased.

Complaint: dissatisfaction with customer service.

Type *

Related to *

Order or reference number

Amount claimed (S/)

Description of the product or service *

0/500

Details of the claim or complaint *

0/3000

Consumer’s request *

0/1500

Filing a claim does not prevent you from using other dispute-resolution channels, nor is it a prerequisite for filing a complaint with INDECOPI.
The provider must reply to the claim within fifteen (15) business days, a deadline that cannot be extended.
Fields marked * are required under article 5 of Supreme Decree No. 006-2014-PCM.
When you submit the form you will receive a copy by email. Your data is processed under Peru’s Personal Data Protection Law No. 29733.

I declare that I am the service holder, that the information provided is true, and I accept the content of this complaint form. *